Telesales - Onboarding Specialist at Scalein

About the job

• We are looking for a creative Customer Service Officer to join a versatile team and help achieve our objectives.
• As an Onboarding specialist, you will be tasked with implementing, supporting, and managing all member accounts and query activities as well as collaborating with other departments to contribute to the overall success of the Organization.
• Check-in on members onboarding journey to identify blockages to approve the member
• Liaise with respective teams and partners to ensure all members’ requests, open transactions, and complaints are managed through an effective resolution process
• Ensure members are enabled to complete the sign-up process.
• Effectively provide product information/demonstration to prospective and new members when requested.
• Gather product feedback and communicate to relevant stakeholders.

Requirements

• A HND/Bachelors
• Adaptability, willingness to learn new skills, and commitment to exceptional delivery
• Excellent written and verbal communication skills
• Excellent research abilities and a willingness to grow
• Strong problem-solving and analytical skills
• Attention to detail
• High self-initiative
• 1 year+ Customer Service Experience