Telesales Officer at Simba Group

Job Summary

• We are seeking a proactive and persuasive Telesales Officer to drive phone-based sales by responding to customer inquiries and initiating contact with prospective clients.
• A key requirement for this role is the ability to fluently speak at least two major Nigerian languages (e.g., Yoruba, Igbo, Hausa, etc.) to effectively communicate with a diverse customer base.

Key Responsibilities

• Make outbound calls to potential customers and handle inbound inquiries professionally.
• Present, promote, and sell products/services over the phone.
• Build and maintain customer relationships to encourage repeat business.
• Identify customer needs and provide appropriate product recommendations.
• Meet or exceed daily/weekly/monthly sales targets.
• Accurately update and manage customer records in the CRM system.
• Handle customer objections and complaints with patience and professionalism.
• Report feedback from customers and suggest improvements to sales strategy.

Requirements

• Minimum of SSCE / OND; a degree is an advantage.
• Proven experience in telesales or any customer-facing sales role.
• Fluency in at least two (2) major Nigerian languages is mandatory.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Comfortable working with sales targets and under pressure.
• Basic computer literacy (MS Office, CRM systems, etc.)

Preferred Languages:
Candidates who can fluently speak any two of the following will be prioritised:

• Yoruba
• Igbo
• Hausa