Telesales Officer at Crossover Microfinance Bank

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Present products/services clearly and convincingly to drive sales.
• Follow up on leads, inquiries, and previous conversations.
• Maintain accurate records of calls, sales, and customer information.
• Meet and exceed weekly/monthly sales targets.
• Provide feedback on customer needs, trends, and opportunities.
• Handle customer objections professionally and suggest suitable solutions.

Requirements

• Interested candidates should possess a Bachelor’s Degree
• 2 years proven experience in telesales, telemarketing, or any phone-based customer engagement role.
• Excellent communication and negotiation skills.
• Strong persuasive ability and confidence in speaking with customers.
• Ability to work with minimal supervision and meet targets.
• Basic computer skills and familiarity with CRM tools (added advantage).