Telesales Officer at betBonanza

Job Summary

The Telesales Officer is responsible for ensuring:

• Executing scheduled as well as ad-hoc Telesales calls to betBonanza existing Agents, prospects as well as Online customers.
• All prospective Agents are contacted and given the required information, unique offerings and push to be converted as required.
• Contacting online customer segments according to the set schedule and needs, with the aim to convert, upsell, cross-sell and reactivate them.

Responsibilities:

• Reach out to prospective Agents and existing online customers over the phone to intimate them of our products, offerings, and special offers also using our USPs.
• Be interactive and ask questions in order to engage with prospects and online customers.
• Consistently make good impressions when calling prospects and online customers.
• Listening to prospects and customers’ needs to close sales and ensure continuous business.
• Redirect hot prospects who are willing to take action immediately to the respective Area Managers.
• Reach out to prospective Agents and convince them to attend seminars conducted in various states.
• Gathering all the necessary information on prospects and customers as well as their reaction to our products, offerings, and platform.
• Keeping detailed information of calls made to prospects and online customers in a database and ensure that follow-ups are done as agreed during calls.
• Communicating relevant feedback to superiors.
• Producing detailed and accurate reports of the work done and feedback received.
• Keeping up to date with betBonanza products, offerings and ongoing promotions.
• Answering all prospects' and customers’ questions regarding the products, promotions, and platform.