Telesales - Ghana Speaking Agents at Jiji

JOB SUMMARY
Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services. We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

RESPONSIBILITIES

• Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales.
• Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).
• Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
• A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
• You will be responsible to maintain quality assurance standards in all calls.
• Disciplined use of CRM system, forecasting and analyzing sales data.
• Regular reporting of KPI’s to management and keeping to targets.
• Selling the Jiji services to clients and surpassing daily call targets.
• Meeting with set KPIs and KRAs in your job.

REQUIREMENTS

• Fluency in one or more of the Ghanaian languages
• Passionate about Telesales, customer service and sales
• Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
• Excellent verbal and written communication skills
• Detail oriented, excellent collaborator and Team Player
• Aptitude in problem solving

BENEFITS

• A steep learning curve in an innovative industry with plenty of responsibility
• HMO and Pensions
• Regular get-togethers, team building events, and TGIF
• Great work environment and fun loving with co-workers
• Free daily lunch
• Access to employee loans