Telesales Executive at Simba Group

Job Summary

• We are seeking a dynamic and results-driven Telesales Executive to join our Retail sales team. 
• The ideal candidate will have experience in telesales, excellent communication skills, and a strong ability to engage potential customers over the phone. 
• This role involves lead generation, customer relationship management, and closing sales deals to meet and exceed targets.

Responsibilities

• Conduct outbound calls to potential customers to promote company products/services.
• Follow up on leads and inquiries through phone calls, emails, and messages.
• Build and maintain relationships with new and existing customers to enhance sales opportunities.
• Understand customer needs and provide appropriate solutions or product recommendations.
• Negotiate sales deals and close transactions while ensuring customer satisfaction.
• Maintain accurate records of sales calls, customer interactions, and transactions in the CRM system.
• Meet and exceed monthly and quarterly sales targets and KPIs.
• Stay up-to-date with product knowledge and market trends to enhance sales strategies.
• Work closely with the sales and marketing teams to align sales efforts with business goals.

Qualifications
Educational Qualification:

• Bachelor’s degree or its equivalent in Business, Marketing, or a related field.

Experience:

• 2 – 4 years in telesales or telemarketing or similar in the role of a sales executive.

Skills Requirements:

• Excellent communication, negotiation, and interpersonal skills.
• Proven track record of meeting or exceeding sales targets.
• Strong persuasive and negotiation skills.
• Excellent verbal communication and active listening abilities.
• Ability to handle objections and close deals effectively.
• Experience using CRM software and other sales tools.
• Self-motivated, goal-oriented, and able to work independently.
• Strong organizational skills and attention to detail.