Telesales Executive at Ascentech Services Limited

Responsibilities

• Handle incoming calls from potential customers interested in purchasing refurbished smartphones.
• Provide product information, pricing details, and answer any inquiries regarding the products and services offered.
• Process orders accurately and efficiently, ensuring customer satisfaction throughout the sales process.
• Make outbound calls to prospective customers to generate leads and promote products.
• Conduct cold calling campaigns to reach out to potential customers and introduce them to the company's offerings.
• Use persuasive communication techniques to close sales and achieve sales targets.
• Maintain a database of leads, update customer information, and track sales activities using CRM software.
• Provide exceptional customer service to both inbound callers and walk-in customers.
• Address customer concerns, resolve issues, and handle any complaints promptly and professionally.
• Build rapport with customers to foster long-term relationships and repeat business.
• Assist in the fulfillment process by preparing orders for dispatch.
• Coordinate with the logistics team to ensure timely delivery of orders to customers.
• Maintain accurate records of orders, shipping details, and tracking information.
• Greet walk-in customers and assist them with their inquiries and purchases.
• Provide product demonstrations and assist customers in making informed decisions.
• Process sales transactions, handle cash, and maintain an organized and tidy sales area.

Qualifications and Skills

• Bachelor's degree.
• Previous experience in sales, customer service, or related fields is advantageous.
• Training in sales techniques, customer service, or telecommunications is a plus.Proven experience in telesales or customer service roles, preferably in a retail or telecommunications environment.
• Excellent communication skills, both verbal and written.
• Strong sales and negotiation abilities with a track record of meeting or exceeding sales targets.
• Customer-focused mindset with the ability to empathize and resolve customer issues effectively.
• Proficiency in using CRM software and other sales tools.
• Ability to work efficiently in a fast-paced environment and multitask effectively.
• Strong organizational skills and attention to detail.
• Flexibility to work shifts, including evenings and weekends, as required.