Telesales Agents/Eexecutives at Nicole Sinclair Consulting

We are looking for an enthusiastic Tele-sales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. Representatives must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts with the sole aim to convince and engage our customers.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.

Competency/Skill/Requirements

• Must possess Excellent and Fluent communication and interpersonal skills
• Must have a Poise attribute and Good Negotiation ability
• 0-2 years experience as a telesales representative or customer sales service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Minimum of HND, BSC.
• Must reside around Surulere, Yaba, Obalende and Lagos Island environs.