Telesales Agent at PG Consulting Limited

Requirements

• Contact potential or existing members to inform them about a product or service
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects member's information in the database to the field sales agents
• Handle grievances to preserve the company’s reputation
• Go “one more” to meet sales quota and facilitate future sales
• Listen to the members’ needs to generate repeat sales.
• Gather and document members’ information on transactions and reactions to products.
• Keep up to date on all products’ knowledge and information
• Pursue promising leads with persuasion and persistence
• Assist in resolving member complaints/disputes
• Commit to team and individual quotas/goals
• Meet company expectations for excellent customer service
• Maintain a friendly, professional tone at all times.

Qualifications

• Bachelor's Degree
• Proven experience (minimum of 2 years) as telesales or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Problem solver, perfect written and spoken communication
• Analytical profile with experience in customer service, telemarketing, customer experience.
• Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
• Comfort in ambiguity, you seek adventure and an accelerated career path.
• Ready to get your hands dirty, because you will have to “roll up your sleeves”!
• Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
• Fluency in English and other Nigerian languages.
• An empathetic, inclusive and curious attitude
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Cool-tempered and able to handle rejection
• Great sales ability.
• Ability and willingness to learn about products and services specifications and benefits
• Patient and friendly personality
• Team player
• Outstanding telephone etiquettes
• Ability to manage stressful situations and strict deadlines
• Highly motivated individual
• Ability to work independently and collaboratively.