Telesales Agent at eRecruiter Nigeria

Job Summary

• As a Telesales Agent, you will engage customers and provide customers with information about the company, resolve complaints, keep records of calls, and update customer's details.

Key Responsibilities

• Identify, qualify and cultivate new sales opportunities through multiple mediums such as email, phone calls, trade shows, and channel partner relationships
• Execute on prospecting activities associated with the company’s marketing plan, and specific marketing campaigns
• Utilizes CRM system and all necessary applications to manage and optimize sales opportunities, merge records and track all sales stages of the deal opportunities
• Manage your assigned account and achieve sales targets and customer expectations
• Conduct phone presentations to educate customers, identify their needs and sell the right solutions for maximum value
• Document and track the status of inquiries and coordinate appropriate responses using best judgment to ensure customer satisfaction

Requirements

• OND, HND or BSc.
• Minimum of one year experience as a Customer Service Representative
• Excellent communication and phone skills with strong sales and relationship-building skills
• Ability to assess customer information, determine and address problem areas, and present the solution effectively.
• You must have an effective and professional demeanor in conducting telephone sales with customers.
• You must be flexible, and dependable and have the willingness to learn, excel and understand the customer’s position as well as assist where and when needed
• A confident, nicely-persistent attitude that focuses on achieving goals