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  • Posted: May 12, 2022
    Deadline: May 23, 2022
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  • Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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    Telesales Agent

    Industry: FINTECH

    Job Summary
    Our Client a fintech company is looking for a well-spoken telesales agent to be responsible for soliciting sales over the telephone.

    Job Responsibilities

    • Contact potential customers, read from a prescribed script focus on member-centric needs to close sales and document members’ information, transactions and reactions.
    • Keep records as well as being able to handle all aspects of making a sale. 
    • Contact potential or existing members to inform them about a product or service.
    • Ask questions to understand customer requirements and close sales.
    • Answer questions about product and services.
    • Direct prospects member's information in the database to the field sales agents
    • Handle grievances to preserve the company’s reputation
    • Go “one more” to meet sales quota and facilitate future sales
    • Listen to the members’ needs to generate repeat sales.
    • Keep up to date on all products’ knowledge and information
    • Handle all calls and chats with courtesy, professionalism and highest quality.
    • You are expected to make a minimum of 100 calls per day.
    • Respond to members via channels assigned to you.

    Requirements

    • Minimum of BSc qualification 
    • Minimum of 2 years experience in telesales or other sales/customer service role.
    • Great sales ability and proven track record of successfully meeting sales quota preferably over the phone.
    • Ability and willingness to learn about products and services specifications and benefits.
    • Problem solver, perfect written and spoken communication
    • Analytical profile with experience in customer service, telemarketing, and customer experience.
    • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
    • Ability to start up a project from the scratch.
    • Attention to detail
    • Ready to get your hands dirty, because you will have to “roll up your sleeves”!
    • Fluency in English and other Nigerian languages.
    • Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours.

    Method of Application

    Applicants should send Cvs to Cv@ascentech.com.ng using the job title as subject of the mail

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