Telemarketing Manager at VIP Express Tourism Limited

Responsibilities:

• Develop and execute telemarketing strategies to achieve sales targets and revenue growth.
• Lead, mentor, and motivate a team of telemarketing representatives to achieve individual and team goals.
• Monitor team performance, provide feedback, and implement training programs to enhance skills.
• Design and implement call scripts, ensuring compliance with company policies and communication standards.
• Analyze market trends and customer behavior to identify opportunities for campaign optimization.
• Collaborate with the marketing department to align telemarketing efforts with overall marketing initiatives.
• Generate regular reports on team performance, campaign results, and key metrics.
• Maintain a high level of product knowledge to effectively communicate with potential customers.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).
• Proven experience (minimum of 3 years) in telemarketing, with a successful track record of meeting or exceeding targets.
• Previous experience in a leadership or supervisory role, with strong team management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in using CRM software and other relevant tools.
• Strong analytical skills to assess campaign performance and make data-driven decisions.
• Goal-oriented mindset with a focus on continuous improvement.
• Flexibility to adapt to changing priorities and industry trends.

Benefits:

• Competitive salary and performance-based bonuses.
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Opportunity to make a significant impact on sales growth.