Telemarketing Manager at HRLeverage Africa

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices, etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Train and lead another Team member

Job Requirements / Skills

• Interested candidates should possess a Bachelor's Degree with 2-3 years experience.
• Proven experience as a telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Skilled in negotiation and dealing with complaints
• Excellent communication and presentation skills
• Patient and able to handle customer rejection