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  • Posted: Jan 12, 2023
    Deadline: Jan 31, 2023
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    Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
    Read more about this company

     

    Tele - Collection Officers

    JOB DESCRIPTION

    • Manages recovery of overdue loan  
    • Contacting customers daily/weekly and informing them of their overdue loans
    • Following up with customers daily/weekly on previous payment redemption date 
    • Advising customers on the best payment options and negotiating suitable payment plans. 
    • Thoroughly understands assigned portfolio and product 
    • Responding to customer queries and escalating accordingly 
    • Maintaining accurate, up-to-date customer account information 
    • Reporting accurate customers feedback daily/weekly

    JOB EXPERIENCE

    • Minimum Qualification: B.Sc/HND
    • Post-Nysc
    • Below 33 years
    • Previous experience in tele-collections or Customer Service will be an added advantage 
    • Strong Written, Communication and Negotiation Skills.  
    • Strong command of English Language and at least, one other local or international language 
    •  Agile, Teachable and willing to learn  
    • Ability to collaborate with a team in a fast-paced environment. 
    • Attention to detail and strong Listening skills  
    • Persuasive, sales/marketing and analytical skills will be an added advantage 
       

    Method of Application

    Interested and qualified? Go to Mwanga on mwanga.seamlesshiring.com to apply

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