Tele-collection Officer at Mwanga

Job Description

• Manages recovery of overdue loan  
• Contacting customers daily/weekly and informing them of their overdue loans. 
• Following up with customers daily/weekly on previous payment redemption date 
• Advising customers on the best payment options and negotiating suitable payment plans. 
• Thoroughly understands assigned portfolio and product 
• Responding to customer queries and escalating accordingly 
• Maintaining accurate, up-to-date customer account information 
• Reporting accurate customers feedback daily/weekly

Requirement/Specification

• Minimum Qualification: OND/HND/ B.Sc  
• Previous experience in tele-collections or Customer Service will be an added advantage 
• Strong Written, Communication and Negotiation Skills.  
• Strong command of English Language and at least, one other local or international language 
• Agile, Teachable and willing to learn  
• Ability to collaborate with a team in a fast-paced environment. 
• Attention to detail and strong Listening skills  
• Persuasive, sales/marketing and analytical skills will be an added advantage