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  • Posted: Aug 8, 2022
    Deadline: Aug 31, 2022
  • Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
    Read more about this company


    Tele-collection Officer

    Job Description

    • Manages recovery of overdue loan  
    • Contacting customers daily/weekly and informing them of their overdue loans. 
    • Following up with customers daily/weekly on previous payment redemption date 
    • Advising customers on the best payment options and negotiating suitable payment plans. 
    • Thoroughly understands assigned portfolio and product 
    • Responding to customer queries and escalating accordingly 
    • Maintaining accurate, up-to-date customer account information 
    • Reporting accurate customers feedback daily/weekly


    • Minimum Qualification: OND/HND/ B.Sc  
    • Previous experience in tele-collections or Customer Service will be an added advantage 
    • Strong Written, Communication and Negotiation Skills.  
    • Strong command of English Language and at least, one other local or international language 
    • Agile, Teachable and willing to learn  
    • Ability to collaborate with a team in a fast-paced environment. 
    • Attention to detail and strong Listening skills  
    • Persuasive, sales/marketing and analytical skills will be an added advantage 

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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