Technology Support Engineer at Aureole Consulting Limited

Responsibilities

• Manage preventative maintenance and software re-engineering activities
• Identify and resolve technical issues, while maintaining and updating technical documents and procedures
• Prepare maintenance plans and upgrade schedules for the organisation’s softwares and systems
• Analyse data to determine an application's specifications and requirements and develop reports for teams across the business
• Ensure that requirements are met, such as performance and security.
• Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Oversee the maintenance of technical documentation of technical architecture, code changes, issue resolutions and procedures
• Lead software diagnostics and real-time debugging and/or troubleshooting
• Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Schedule installations and upgrades in accordance with organisational policies, procedures and protocols
• Provide advice on issues such as maintenance of hardware assets, licensing of software, and legal obligations such as compliance with Government data protection standards
• Participate in the execution of projects, issue resolution, change management and work closeout
• Contribute to knowledge management system(s) to facilitate standard procedures for issue resolution
• Deliver regular and customised training on technology support to IT teams

Key Requirements
Education and Work Experience:

• Bachelor’s Degree or its equivalent in Computer Science or any related discipline from a reputable tertiary institution
• Relevant professional certifications required
• Four to six (4-6) years cognate experience including specific experience with network infrastructure, operations, application support.