Technology Specialist at CIPM

PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES

• Update, Communicate and Implement the organization ICT strategy, operational plan, policies, procedures, systems and tools in consonance with the Institute’s ICT needs.
• Deploy the organisation’s ERP solutions;
• Maintain the CIPM’s Websites and portal;
• Provide a secure and efficient network infrastructure to support the organization’s software and systems;
• Recommend strategies, policies and procedures as they relate to IT systems and infrastructure by evaluating the outcomes, identifying problems, assessing trends and anticipating requirements;
• Work with appropriate staff/managers/fora on developing ICT strategy and annual operational plan, ensuring synergy with the organization’s strategy and direction;
• Ensure adequate plan for disaster recovery and/or back-ups of the organization’s data and information;
• Management and support of the organization telephone system (including deployment and support of VoIP and unified telecommunications solutions across multiple/international locations where required;
• Ensure efficient, secure and effective operation and performance of the organization network across all locations;
• Provide technical guidance and updates to other staff as required.
• Work with the line manager to lead negotiations, deliver SLAs and manage vendors on ICT related projects

KEY PERFROMANCE INDICATORS

Operational Targets

• Deployment, maintenance/management of the ERP solutions, Office 365, Cybersecurity solution, Backup and Recovery, Contact center, website portal.
• Management of IT operations

PERSON SPECIFICATION

Knowledge, Technical Skills and Attitudes

• Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with internal and external stakeholders who can provide information, assistance, and support to the business. - Ability to develops and maintain a vibrant, longterm network of relationships with individuals from multiple constituencies. - Has a successful track record of developing, managing, growing, and institutionalizing complex relationships on behalf of the company.  
• Communication: The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.
• Emotional intelligence – being able to understand and manage your own and others’ emotions, and their effect on behaviors and attitudes.
• Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
• Achieving results: Sets realistic targets for himself/herself and for the team; ensures availability of resources and supports staff members in achieving results. Monitors progress and performance; evaluates achievements and integrates lessons learned.

Experience

• Minimum of 6 years post-graduation experience on a similar role in a reputable organization

Qualifications

• Bachelor’s degree in computer science or any relevant discipline
• Member of Cisco and other ICT certification
• Relevant IT Management, Enterprise and Security Certification

Other Requirements

• Computer Literate: Excel, Word, Outlook
• Social Media Platforms
• Computer systems and programs
• Computer networks, network administration and network installation
• Computer troubleshooting
• Computer viruses and security Proficiency in the following:
• Microsoft Windows Server
• Microsoft Windows Client
• Microsoft Office
• Microsoft SQL
• Microsoft SharePoint
• Mobile devices technologies
• Network infrastructure concepts and technologies: DHCP, DNS, VPN (CISCO, Netasq)
• Website and Membership Portal
• ERP

Pay Range: (Annual Gross) N5M – N7M