Technical Writer at You Centred Consulting

About the Role

We are looking for a detail-oriented and skilled Technical Writer to join our team. The ideal candidate will be responsible for creating clear, concise, and user-friendly documentation that enhances the customer’s experience and supports internal teams. You will collaborate with product managers, developers, QA, and support teams to translate complex technical concepts into easy-to-understand content.

Key Responsibilities

• Develop, write, and maintain high-quality documentation including:
• User guides, product manuals, and knowledge base articles
• API documentation, SDK guides, and developer tutorials
• Internal process documentation and release notes
• Collaborate with engineers, product managers, and designers to gather technical information and ensure accuracy.
• Standardize content across platforms and ensure consistent style, tone, and formatting.
• Organize and maintain documentation in accessible formats for internal and external stakeholders.
• Edit, proofread, and improve existing content for clarity and usability.
• Participate in product testing to ensure documentation reflects real-world usage.
• Assist in creating visual documentation (diagrams, flowcharts, screenshots, video tutorials).

Required Qualifications

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, or a related field (or equivalent experience).
• Proven experience (2–4 years) as a technical writer in a software or technology company.
• Strong ability to explain complex technical concepts in simple, clear language.
• Proficiency with documentation tools such as Confluence, Git-based systems (Markdown/Docs-as-Code), MS Office, or Google Docs.
• Familiarity with APIs, SaaS platforms, and software development life cycles.
• Excellent writing, editing, and communication skills.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience with diagramming tools (e.g., Lucidchart, Draw.io, Figma).
• Basic understanding of programming languages (Python, JavaScript, etc.).
• Experience with CMS, DITA, or other structured authoring environments.
• Knowledge of SEO best practices for technical content.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic product team building impactful solutions.
• Professional growth and training opportunities.
• Collaborative and inclusive work environment.