Technical Writer at Nathan Claire Africa

We are seeking a highly motivated and tech-savvy individual to join our team as a Technical Writer. This position offers an excellent opportunity to apply your knowledge and experience, learn new skills, and contribute to real-world IT projects. The successful candidate will work closely with our software development team to understand the technical aspects of our software and take a user-centred approach to explaining how to use the products to both technical and non-technical audiences. 

Responsibilities:

• Create and maintain technical documentation including API references, user manuals, deployment guides, architecture diagrams, and release notes.
• Translate complex technical concepts of the Edge Platform into clear and accessible content.
• Collaborate with the software development teams to gather information and validate documentation accuracy.
• Assist in the development of internal standard operating procedures, onboarding materials, and knowledge base articles
• Continuously improve documentation based on user feedback, testing, and platform updates
• Ensure consistency and adherence to documentation style guides and industry best practices.
• Organise and manage content using version control and documentation tools e.g., Git

Minimum Requirements:

• A bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• At least 3 years of experience in technical writing for software products or IT services
• Excellent written and verbal communication in English
• Strong knowledge of Microsoft Excel, PowerBI
• Strong knowledge of computer hardware, operating systems, and software applications.
• Strong Knowledge of modern software development processes, cloud computing, networking, AIOps and DevOps concepts.
• Hands-on experience working with APIs, SDKs, and documentation platforms (e.g., Git, Markdown and JIRA)
• Proficient in troubleshooting and problem-solving technical issues.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and organizational skills.
• Demonstrated ability to learn new technologies quickly.
• Proficiency in a programming language.
• Prior experience with IT support or customer service is a plus
• Familiarity with cybersecurity principles and best practices is a plus.
• Experience in software development Web and Mobile applications is a plus
• Experience with data analysis concepts, methodologies, and tools is a plus.
• Experience with Site Reliability Engineering and application performance monitoring & SRE concepts, tools, and techniques is a plus.

Duration:

• This is a full-time, hybrid position.r only shortlisted candidates will be contacted for further consideration.