Technical Support Supervisor at Talents and Skills Africa

WE ARE HIRING!!!!!

Our Client a corporate technology solutions provider in the document copy/print/scan equipment, maintenance servicing, print management solutions industry is seeking a TECHNICAL SUPPORT SUPERVISOR to join our dynamic and growing team.

In this position, the Candidate will oversee all technical matters company-wide and manage the technical support team. You will work collaboratively with clients/users, the technical team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner.

DUTIES AND RESPONSIBILITIES

• Serve as the Engineering leader and Technical expert
• Answer questions and resolve issues brought forth by the engineering team members
• Create detailed engineering plans, processes, and procedures for engineering staff to use and abide by
• Propose and oversee budgets and timelines for engineering projects
• Check and confirm the accuracy of the work performed and the methods used by engineering staff
• Conduct various tests and quality assurance checks to verify the quality of completed projects
• Monitor and determine various staffing and training needs
• Hire, train, and supervise engineering staff members
• Spearhead various research and development initiatives to identify opportunities for new projects and improved processes
• Communicate and collaborate with other managers, suppliers, and contractors
• Prepare and deliver various engineering-related presentations, both internally and externally
• Operate in accordance with the organization’s employment, health, and safety, equal opportunities and other legal requirements, organizational practices, policies, and procedures
• Conduct regular status meetings with all necessary stakeholders
• Contribute to the planning and development of the organization.
• Deliver work within budget and agreed on targets.
• Support and develop line-managed staff to ensure they are enabled to carry out their areas of responsibility efficiently and effectively.
• Carry out Health and Safety risk Identification and assessments
• Establish and maintain good working relationships with customers and other professionals.
• Ensure technical team trains customers properly
• Responsible for being properly trained
• Carry out any other duties commensurate with the job role.

QUALIFICATIONS

• Minimum of a bachelor’s degree in engineering (Computer Science, Engineering, Elect Elect etc)
• Master’s degree in engineering management or business administration preferred
• 5-7 years of engineering experience, ideally in a management role
• Leadership skills necessary to manage and develop a team
• Organizational competencies and project management skills to keep projects, processes, and the entire engineering team on track
• Self-motivated attitude with the ability to multitask and thrive in a timeline driven environment
• Interpersonal communication skills with expertise