Technical Support Officer at Source Microfinance Bank

Role Description

• We are looking for a qualified Tech Support Officer to join our IT team. The successful candidate will be responsible for providing technical support for hardware, new technology, networking, and applications. This role requires vast knowledge in different operating systems, proficiency in Zoho, Microsoft/Office 365, and all related applications.

Job Responsibilities

• Provide technical support and resolve issues related to the bank’s software applications, ensuring timely resolution and minimizing downtime. 
• Provide technical support for hardware issues, including troubleshooting, repair, and maintenance.
• Stay updated with the latest technology trends and provide support for new technology implementations.
• Offer networking support, including configuration, troubleshooting, and maintenance of network systems.
• Provide application support for various software used within the organization, ensuring smooth operation and resolving any issues that arise.
• Support and maintain different operating systems (Windows, macOS, Linux), ensuring they are updated and functioning efficiently.
• Manage and support Microsoft/Office 365/ Zoho One applications, including setup, configuration, troubleshooting, and maintenance.
• Document technical issues and resolutions to help build a knowledge base for future reference.
• Train staff on new technologies and software applications to ensure they are used effectively.
• Collaborate with the IT team to develop strategies for improving IT services and support.
• Ensure compliance with IT policies and procedures and maintain a high level of security for all IT systems.
• Communicate effectively with internal stakeholders, including end-users, developers, and management, providing regular updates on support activities, issue resolution, and system status. 

Job Requirements 

• Bachelor's degree in computer science, or a related field.
• Proven experience in a tech support role, with strong technical knowledge of hardware, new technology, networking, and application support.
• Extensive knowledge of various operating systems, including Windows, macOS, and Linux.
• Proficiency in Microsoft/Office 365/ Zoho One applications and the ability to support and troubleshoot issues related to these applications.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills to effectively support and train staff.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and the ability to document technical issues and resolutions accurately.
• A proactive approach to learning and adapting to new technologies.