Technical Support Officer at eTranzact

Job Description

• Provide second-level support to internal and external clients/customers
• Facilitate installation, configuration and implementation of developed solutions
• Manage client/customer support requests and ensure feedback is provided within acceptable time limits
• Provide technical training to clients/customers responsible for managing the eTranzact solutions/system
• Provide technical documentation to aid deployment of solutions and knowledge of deployed solutions
• Facilitate testing of developed solutions for effectiveness and alignment with pre-defined requirements

Requirements and Skills

• Degree in Computer Science or Information Technology
• Advanced knowledge of SQL
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.