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  • Posted: May 16, 2023
    Deadline: Not specified
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  • CreditRegistry’s pioneering credit reporting services with integrated biometrics will let your credit institution achieve the following real gains in large-scale consumer credit: -Grow faster. Pre-screen and acquire new customers quickly -Improve risk measurement. Obtain comprehensive credit reports and credit scores in less than one minute ...
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    Technical Support Officer

    About the job

    • Technical support officer troubleshoots technical issues, provide timely customer feedback, and supports the roll-out of new applications, among other duties.

    JOB DESCRIPTION

    • The Technical Support Officer is responsible for providing first-hand technical support to subscribers
    • Keep abreast of how all CreditRegistry software works.
    • Experiment with and test CreditRegistry software and properly document and report issues, errors, or bugs in the software to the appropriate department.
    • Update documentation relating to CreditRegistry software and write new documentation for new features of the software.
    • Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations
    • Set up software demonstrations for training and presentations.
    • Train subscribers’ employees on the effective use of CreditRegistry software
    • Analyze data from the subscriber’s loan database for upload to the credit bureau system.
    • Ensure that client loan data is uploaded periodically (every month).
    • Other responsibilities as assigned.

    REQUIREMENTS

    • Attention to detail
    • Basic scripting and programming experience
    • Extensive PC experience
    • Familiar with support tickets and knowledge-based systems.
    • Interact with a wide range of customers and technical issues
    • Good Interpersonal skills
    • Sharp troubleshooting and analytical abilities
    • Willingness to explore new technologies
    • knowledge of Excel and SQL
    • Networking
    • Zealous approach to problem-solving and customer service
    • High level of concentration and commitment.
    • Dedication to problem-solving.

    Experience

    • Minimum 3- 5 Years of experience in a technical support role.

    EDUCATIONAL QUALIFICATION

    • A first degree or HND in Computer Science/Computer Engineering or a related field

    Check how your CV aligns with this job

    Method of Application

    Interested and Qualified candidates should send CV to careers@creditregistry.ng with the subject- Application for Technical Support officer

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