Technical Support Engineer - Production Enhancement at Baker Hughes

Job ID: R126107

Description
Partner with the best:

• The Technical support Engineer ensures Baker Hughes deliver flawless execution by providing Technical Support to the Service Delivery organization and Sales organization when needed in pre-planning, job execution, and post job analysis. 

Responsibilities
As a Technical Support Engineer – Production Enhancement, you will be responsible for:

• Sharing the knowledge across the organization by submitting best practices, case histories, lessons learned to the knowledge management database.
• Supporting the field technically through different media (online, phone calls and technical papers).
• Supporting for 24/7 on Critical Operation in the field when needed.
• Following up on field failures that requires Technology involvement and ensure that the learning is shared across the field.
• Subject Matter Expert for his / her area of support.
• Raising alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job.
• Communicating to Engineering and Technology organization on issues and lessons learned related to different technologies.

Requirements
To be successful in this role you will:

• Bachelor's Degree in any related Engineering field.
• Minimum of 5+ years of relevant work experience as a technical support Engineer.
• Highly initiative, self-driven, strong analytical and conceptual skills, flexibility.
• Have a thorough understanding of P/L technology and Service Delivery requirements.
• Have a strong analytical and problem-solving skills.
• Have the ability to develop and mentor small technical teams.
• Have thorough understanding of P/L technology & service delivery requirements
• Be able to work in a 24/7 service environment, based on an agreed shift schedule. 
• Have good communication skills both verbal and written in English.

Work in a way that works for you:

• We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us:

• Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work.
• We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you:
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits.