Technical Support Engineer at Okra

The Role

• It’s an amazing time to join Okra. As a Technical Support Engineer focused on helping Okra customers, you will support the architectural foundation for new products and explosive growth. 
• You’ll collaborate with product managers, designers to understand user needs and to create delightful experiences for our customers, while setting the foundation to manage scale without compromising reliability. 
• You will build on our current product and unlock a new way of managing money for the entire Fintech Industry. 

Responsibilities
The successful candidate will: 

• Build products with impact: your work will touch tens of millions of end users, the best applications in FinTech, and major financial institutions
• Understand the financial infrastructure in Africa today and be able to imagine the payments experience
• Challenge technical problems with non-deterministic solutions, diving into loosely defined problems and figuring out a path forward. 
• Prototype and develop new products. 
• Work cross-functionally and directly create a high business impact for Okra. 

Requirements
What you’ll need:

• 5+ years of experience in technical support, preferably in SaaS or API company.
• Experience with and passion for API's.
• Passion for customer support and helping customers.
• Deep understanding of networking and web sockets. 
• Experience with MongoDB or other NoSQL systems 
• Experience with Node.js and Typescript

What we Offer

• Fully remote work
• Competitive salary 
• Dynamic work environment 
• Be a part of the fintech revolution on the African continent