Technical Support Engineer at LOPTERRA

Job Summary

• We are seeking a hands-on and customer-focused Technical Support Engineer.
• You will be the key technical face of us in Nigeria, responsible for the installation, commissioning, maintenance, and support of our advanced energy storage systems.
• Your role is critical to ensuring customer satisfaction, product reliability, and the successful deployment of our projects on the ground.

Responsibilities

• On-site Deployment & Commissioning: Lead the on-site installation, debugging, and functional testing of energy storage systems (including lithium batteries, inverters, BMS/EMS, etc.) for clients across Nigeria. Ensure all work complies with company standards, local electrical codes, and safety regulations for seamless project handover.
• Technical Troubleshooting & Support: Serve as the primary point of contact for resolving customer technical issues. Diagnose and troubleshoot system faults either remotely via phone/online tools or through on-site visits.
• Customer Training & Enablement: Conduct comprehensive operation and maintenance training for customers and their operators, adapting your approach to the local context. Assist in developing and localizing simple, clear training materials and manuals to enhance customers' long-term system management capabilities.
• Cross-functional Collaboration & Feedback: Act as the vital link between the field and our headquarters. Provide clear, timely feedback to the R&D and Sales teams regarding product performance, recurring issues, and local market needs to drive product and service improvement.
• Coordinate with logistics and local partners for spare parts and service activities.

Requirements

• Bachelor's Degree in Electrical Engineering, Power Electronics, Renewable Energy, or a related field.
• 2 -5 years of hands-on experience​ in field service, technical support, or maintenance roles, preferably with power systems, UPS, solar inverters, or battery energy storage systems.
• Fluency in English (written and spoken) is mandatory for professional communication.
• Prior experience working with international companies or on technical projects within Nigeria/West Africa is highly preferred.
• Ability to develop and adapt clear, user-friendly training materials, manuals, and guides for customers with varying levels of technical knowledge.
• Excellent customer service orientation and communication skills.
• Proficiency in Microsoft Office tools.

Why you should join 

• Join a growing global energy company at the forefront of innovative power, solar, and energy storage solutions.
• Work on impactful energy solutions that improve energy efficiency, optimise power utilisation, and provide reliable energy solutions across diverse sectors.
• Grow your career in renewable energy, gaining valuable industry experience, expanding your technical and commercial knowledge, and building a career in Nigeria’s rapidly evolving renewable energy market.