Technical Support Engineer at Fadac Resources

JOB RESPONSIBILITIES:

• Manage incidents, respond to requests for technical assistance in person, via phone & email.
• Ensure installation, maintenance and troubleshooting are carried out within agreed SLA.
• Responsible for resolving concerns on signal strength, signal-to-noise ratio and similar parameters in accordance with the company’s approved standard.
• Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers and switches on the networks.
• Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF,  link degradation, cell unavailable, etc.
• Maintain comprehensive records of all transmission links, power equipment, BTS and spare parts on-site.
• Ability to configure routers (Cisco/Huawei) and switches.
• Responsible for carrying out detailed Site Survey & maintaining proper documentation.
• Promptly investigate, resolve & report any incidents, errors, events or deviations.

JOB REQUIREMENTS:

• BEng / BSc / B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics or any other relevant fields.
• 4-5 years experience in handling telecommunication equipment. 
• Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting.
• Must be internet and tech savy.
• Proficient with computers (OS & Application Level).
• Must be customer focused and a team player.