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  • Posted: Nov 30, 2021
    Deadline: Not specified
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    Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
    Read more about this company

     

    Technical Support Engineer - Cards

    Description

    • Kuda Bank is currently building it's Card Operations Team and we are in search of a Technical Support Engineer to join their team.

    The role will include the following:

    • Provide end to end integration guidance for technical teams of Kuda’s customers and partners.
    • Work closely with the customer support team to provide application troubleshooting assistance to our customers via email, phone and in-person.
    • Escalate technical issues to related resources where necessary and manage the resolution process.
    • Work with the Product and Partnerships teams to provide technical insights during prospecting meetings with customers, partners and other stakeholders.
    • Troubleshoot technical programs, products, and applications and redesign programs as needed to make them more efficient and effective.
    • Set up and manage monitoring across our all technology services.
    • Provide periodic reports on performance of technology services.

    Requirements

    • Minimum of 2 years experience working on cards system
    • A good understanding of ISO 8583 messaging
    • A good understanding of card production system
    • A good understanding of card payments/transaction processing
    • SQL query skills
    • Ability to lead self, multi-task, driven, team player, excellent problem solver and communication.

    Method of Application

    Interested and qualified? Go to Kuda Bank on apply.workable.com to apply

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