Technical Support Consultant at eRecruiter Nigeria

Key Responsibilities:

• Diagnose and repair hardware and software issues for mobile phones (iPhones) and laptops (Macs and other brands).
• Perform routine maintenance and servicing of devices to enhance performance.
• Troubleshoot and resolve customer complaints related to device functionality.
• Provide technical support and guidance to customers on device usage and maintenance.
• Maintain accurate records of repairs, replacements, and service activities.
• Stay updated on the latest developments in mobile and laptop technology.
• Collaborate with team members to ensure high-quality service delivery.

Requirements:

• Minimum of a Bachelor’s Degree in a relevant field.
• At least 3 years of experience in mobile phone and laptop repairs, with a focus on iPhones and Macs.
• Strong knowledge of hardware components, operating systems, and diagnostic tools.
• Ability to work under pressure and meet repair deadlines.
• Excellent problem-solving and communication skills.
• Customer-focused mindset with the ability to explain technical issues in simple terms.

Preferred Qualifications:

• Apple or other relevant certifications (e.g., Apple Certified Mac Technician - ACMT or Certified iOS Technician).
• Experience working in an Apple Authorized Service Provider or similar technical support environment.