Technical Support and Web Hosting Administrator at Integrated Software Services Limited

About the Role

• We’re looking for a proactive Technical Support & Web Hosting Administrator to manage and maintain our web hosting infrastructure while delivering top-tier technical support to clients.
• You’ll oversee hosting services via DirectAdmin, handle domain and DNS management, manage SSL certificates, and ensure seamless email and website performance.
• This role blends hands-on system administration with excellent customer service and organizational skills.

What You’ll Do

• Manage and maintain hosting accounts using DirectAdmin (user setup, email configuration, performance monitoring, and server checks).
• Provide technical support to clients — troubleshoot website, email, and DNS issues promptly.
• Handle domain purchases, renewals, and configuration through registrars (e.g., NIRA, NameSilo).
• Administer DNS zones and records; troubleshoot DNS and SSL/TLS issues.
• Manage SSL certificate lifecycle — issuance, installation, renewal, and troubleshooting.
• Support client-specific tasks, such as content uploads or email broadcasts.
• Prepare and issue invoices for hosting and renewal services, track payments, and maintain accurate records.
• Generate reports on hosting usage, renewals, and client activities.

Requirements

• Education: OND / HND / B.Sc. in Computer Science, Information Technology, or a related field.
• Experience: Basic to intermediate knowledge of web hosting, system administration, or technical support.

Technical Skills:

• DirectAdmin / cPanel management
• DNS and domain administration
• SSL/TLS management (Let’s Encrypt, ACME automation)
• Email protocols (SMTP, IMAP, POP3) and web server (Apache) configuration
• Basic Linux command-line skills (advantageous).

Soft Skills:

• Excellent communication and problem-solving ability
• Strong organizational and multitasking skills
• Detail-oriented and customer-focused.