Technical Services Engineer at Lafarge Cement

Summary

• Responsible for account management of New customers – Key Construction site and Real Estates within the Region , as well as finding new prospects and establishing new businesses. 

Responsibilties 

Sales

• Meeting your sales targets for the month so that Contract can be extended: Maintaining new and existing customers and seeking out new accounts, demonstrating the range of mortar products and maintaining customer relationships.
• Reporting regularly and attending the periodic (weekly, monthly) meetings. Planning visits, prioritising and making prospect appointments. Closing deals with prospects.
• Conducting site visits with customers which include discovery and training on mortar products. Daily, weekly and monthly reports. 

Technical

• Conducts on-site visits to provide hands-on assistance and advice to customers on mortar.
• Carries out pre and post sales customer engagement applications and services & engages professionals, contractors, specifiers/influencers on new developments and applications.
• Conducts marketing campaigns and promotion by engagement of contractors, artisans, etc., through group & individual meetings.
• Attending trade shows, seminars and similar relevant events.​​​​​

Product Range & Quality

• Identify new product opportunities from market/site visits and share information with Technical/Product Development and Manufacturing in developing new range of mortars to ensure our products meet customer expectations
• Customer Quality/ Application complaints: Ownership of closing customer complaints. 
• Work internally to resolve corrective actions in co-operation with Manufacturing/ Customer Services/ other. 

Job Dimensions
List of direct reports:

• NIL / Canvassers

Key interfaces, stakeholders and relationships:

• Internal stakeholders: Internal stakeholders: Colleagues in Cement Marketing, Sales, Industrial and ‘Aggregate & Concrete’ and other functions (finance, logistics, etc.). Group Growth & Innovation team.
• External Stakeholders: Policy makers in Government (e.g. Ministries of Works, Housing, Energy, Finance, Industry, etc.) Regulatory bodies, Academic/ Research & other autonomous institutions. Specifiers, Consultants, contractors and end users. 

Knowledge & Skills
Technical / Functional Skills:

• Knowledge of mortar material properties & their application. 
• Knowledge of local and international building standards/ specifications. 
• Ability to communicate and simplify technical literature. 

Behavioral Competence:

• Interpersonal and communication skills.
• Problem solving skills.
• Ability to work cross functionally and external stakeholders. 

Leadership and Managerial abilities:

• Ability to communicate effectively internally & externally. 
• Positive attitude with appetite for change and innovation.
• Ability to manage cross functional teams. 
• Results driven. 

Mobility

•  The job could involve travel across/transfer to various parts of Nigeria