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  • Posted: Mar 30, 2020
    Deadline: Apr 3, 2020
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    The passion for developing people and the need for organizations to identify these potentials by putting in place the right structures, processes and systems in ensuring individuals operate at optimum birthed HReade Limited. At HReade we focus on businesses and people. These two, we believe, must coexist for goals to be actualized. We begin with identifying what a company wants to achieve in the short, medium and long term and then identify the "right” people doing the "right” jobs with the "right” processes and systems. In today’s competitive business environment, it is not just about having the best technologies, ideas or business plan but most importantly, having the "right” people. HReade is a human resource consulting firm which adopts a collaborative approach in ensuring our Clients build competitive advantages through their people thereby increasing value for stakeholders and customers.
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    Technical Service Supervisor

    OVERVIEW OF JOB
    Responsible for customer interface, supervising and directing technicians in preparing and installing appliances. Supervising maintenance on all appliances and employing electrical tools to carry out jobs on behalf of Miele Nigeria.

    ROLES AND RESPONSIBILITIES

    • Oversees strategic customer relationship management;
    • Comprehends customer requirements and makes appropriate recommendations;
    • Provides technical support and maintenance services for end services;
    • Reviews project requirements and specifications and assigns tasks to technicians;
    • Handles installations, supervises installations, troubleshooting and overhauling of household appliances;
    • Ensures faults are reported promptly and repairs are carried out;
    • Ensures service forms are documented accordingly;
    • Approves the generation of invoices for repairs;
    • Repairs of appliances and maintains minimum disbursal for parts;
    • Manages test runs on site and documentation of all appliances;
    • Maintains health and safety by following standards and procedures, complying with legal codes and regulations;
    • Conducts functional test on appliances;
    • Manages the assets in the technical office.

    WORK EXPERIENCE
    Minimum of 5 years extensive hands on work experience as a Technician with a minimum of 2 years in supervisory role.

    Method of Application

    Interested and qualified candidates should forward their CV to: recruits@hreade.com using the position as subject of email.

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