Technical Service Manager (Scientific Equipment) at Bristol Scientific

Role Overview

• The Service Manager is responsible for leading Bristol Scientific’s service operations, ensuring that customer installations, maintenance, and technical support are delivered efficiently and to the highest professional standards. This position requires a hands-on leader who can manage a team of field engineers and application specialists, drive operational discipline, and continuously improve service delivery processes across Nigeria.
• While prior experience in laboratory instrumentation is an advantage, this role is best suited to candidates with strong in Growth mindset Leadership, people management and technical service background, industrial maintenance, or engineering operations—for example, from oil and gas services, medical devices, manufacturing, or other equipment-based industries.

Key Responsibilities

• Lead and develop the service and technical support team, ensuring clear accountability, performance monitoring, and professional growth.
• Plan and oversee field activities including installation, preventive maintenance, troubleshooting, and customer support.
• Drive operational efficiency through structured scheduling, SLA management, and consistent reporting.
• Serve as escalation point for technical and service-related issues, ensuring timely resolution and communication with all stakeholders including customers.
• Coordinate internal resources and manage communication between service, sales, and administrative teams.
• Conduct regular service team meetings and business reviews, ensuring visibility on workload, progress, and targets.
• Develop and enforce service standards, ensuring compliance with OEM, safety, and quality requirements.
• Support customer relationship management and contribute to building Bristol Scientific’s reputation for reliability and responsiveness.
• Liaise with OEM partners to coordinate technical training, certification, and service program implementation.
• Prepare and monitor service performance metrics, cost control reports, and business plans.
• Promote a culture of teamwork, accountability, and continuous improvement within the service department.

Qualifications

• Bachelor’s degree or HND in Electrical, Mechanical, Instrumentation, or Industrial Engineering (or a related technical discipline).
• Minimum 5 years of experience in managing field service or maintenance teams within a technical or engineering industry.
• Strong leadership skills with proven ability to supervise engineers and coordinate complex service operations.
• Experience managing SLAs, preventive maintenance schedules, and service reporting.
• Demonstrated customer orientation with strong communication and problem-solving abilities.
• Proficient in MS Office and service management systems (CRM, ERP, or ticketing tools).

Preferred Attributes

• Background in equipment servicing within oil & gas, industrial, power, or medical technology sectors.
• Exposure to multinational or OEM-driven service environments.
• Analytical mindset with attention to detail and process improvement.
• High integrity, organisational discipline, and a collaborative leadership style.