Technical Service Engineere at WTS Energy

Job Summary

The Technical Service Engineer (TSE) provides the required technical support to the Sales, Projects,  Operations, and Management teams, and monitors company-supplied Products and Services to ensure they meet the required OEM and industry standards and exceed Customer’s expectations. 

Main Responsibilities

CUSTOMER RELATIONS 

• Performs quarterly customer surveys for the quality of COMPANY services supplied to Customers and organizes quarterly Customer service quality meetings. 

SALES 

• Contributes to the technical input of bids/tenders, and participates in sales calls. 
• Recommends new markets and business opportunities to Management 

TECHNICAL 

• Acts as the company’s internal specialist for machinery and performance analysis 
• Ensures oil and coolant samples are collected from all COMPANY-operated equipment, sent to CAT SOS Lab in PH, results are reviewed and interpreted, and recommendations made to Management and Customer. 
• Generates technical specifications, performance runs/limits, and parts lists for COMPANY-operated equipment 
• Creates a technical library that includes parts manuals, O&M manuals, drawings, etc for company-owned and/or Operated Equipment. 

OPERATIONS 

•  Implements and manages a Computerized Maintenance Management System (CMMS), and develops and monitors the implementation of preventive and predictive maintenance plans and schedules 
• Participates in overhaul and commissioning of CAT engines, when required follows up on the performance of company-overhauled equipment, and makes performance improvement recommendations. 
• Leads Root Cause Failure Analysis (RCFA) for any major and catastrophic equipment failures and coordinates corrective actions to prevent a re-occurrence and minimize equipment downtime. 

TRAINING 

• Works with O&M Supervisors to conduct annual technical competency assessment for COMPANY field personnel, prepares training plans, and organizes and conducts in-house training activities 
• Keeps abreast of natural gas engine and other rotating equipment technologies 

Educational Qualifications and Skills

• Technical or Engineering degree in Industrial Processes, Mechanical, Chemical, or Petroleum
• 10 – 15 years total experience with at least 7 years of hands-on field experience    
• COREN certification + NSE membership
• Hands-on experience with CAT G3500 and G3600 engines and Ariel compressors
• Hands-on experience with Waukesha engines and Dresser-Rand compressors
• Operating experience with Altronic and Murphy Control Panels, DCS & PLC dynamic control systems
• Good knowledge of PC tools (Microsoft Office and Microsoft Project)
• Good knowledge of CMMS and Inventory Management Systems.
• Leadership skills must be able to multi-task, & perform under pressure
• Must be able to work safely and mentor less experienced technicians
• Good report-writing skills              
• Good team player    
• Good knowledge of root cause analysis techniques  
• Good interpersonal, communication
• Ability to read/understand P&ID-PFD-ISO          
• Good supervision skill