We deliver open source to the world faster, more securely and more cost effectively than any other company.
We develop Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000 contributors. Ubuntu means 'humanity to others'​. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation.
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Technical Documentation Manager, Support Engineering
Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation.
The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team.
This is an opportunity to shape Canonical’s internal and external-facing documentation, and the knowledge sharing architecture and lifecycle. From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.
Responsibilities
What you’ll do
Take ownership over all Support documentation and related processes
Define growth and improvement KPIs, regularly report status, drive achievement
Collaborate with other documentation leaders across the organisation
Develop structure and workflows for technical authors and engineers
Track and manage projects from concept through delivery and maintenance
Ensure documentation is updated in conjunction with product changes and releases
Develop familiarity with Canonical products, and author documentation yourself
Create and deliver training for engineers and technical authors
Coordinate document publication with Support Leadership
Identify opportunities for improved processes, or gaps in current documentation
Work with the objectives and principles in Canonical’s documentation strategy.
Requirements
Graduate level education is desired, an Undergraduate Degree is required
You have a passion for open source software, and the impact it has on the world
You have a background in documentation creation and management
Experience as a technical author is required, particular experience with public or private cloud technologies is desired
Project management experience is desired; a PMP is a bonus
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