Technical Customer Support Executive at VDT Communications Ltd

Responsibilities

• Proficient with the use of Service Desk tools i.e Monitoring, Reporting, Analysis etc to ensure continuous Customer satisfaction.
• Optimal use of all Service Management Communication channels to adequately inform newand existing customers to sustain Customer Relationship.
• Ensure clear communication both in verbal and written with all customers on the network
• Preparation and Evaluation of utilization graphs for further decision making
• Management of the Customer database with regular update on Contact details , Number of links etc
• Weekly checkup on customers based on a schedule through Courtesy visits/calls and also sending them mails where applicable

Requirements

• Candidates should possess a B.Sc / HND qualification with 3 - 7 years of work experience.
• A professional qualification in ITIL and other relevant Service Management certifications
• Knowledge of Service Management Standards and Regulations as well as Global Best Practices (ISO 20000, IS0 9001).
• Adequate technical disposition to guarantee thorough knowledge of services and service delivery platforms.
• Ability to conduct unbiased evaluations of internal and supplier performance.