Technical Advisor II - Service Delivery at Catholic Relief Services (CRS)

Job Summary  

The Technical Advisor II - Service Delivery will provide technical advice, guidance, and support strengthening program design and implementation with a focus on strengthening community and facility based health networks providing integrated HIV, TB, malaria, MCH, and nutrition services (Objective 1), in line with CRS program quality principles and standards, donor guidelines, and industry best practices. Working in collaboration with the Nigeria FCI team, the Service Delivery Lead will support Nigeria FCI implementing partners and ‑quality, integrated services across hub hospitals, spoke facilities, and community posts. Your role will focus on service quality, integration, supervision, and operational readiness across HIV, tuberculosis, malaria, maternal, newborn, and child health, and mental health and psychosocial support services. Your technical knowledge, advice, and guidance will contribute to improved access, quality, and continuity of care and will support readiness for transition to local ownership and sustainability.

Roles and Key Responsibilities 

• Lead the development and application of strategies, standards, tools, and best practices related to integrated health service delivery, consistent with national policies and donor requirements.
• Lead technical assistance to implementing partners and government counterparts strengthening capacity to plan, implement, and monitor integrated service delivery models across hub facilities, spoke outlets, and community posts.  
• Accompany facilities and LGA health structures to strengthen quality of care, respectful care practices, infection prevention, referral systems, and continuity of services across the care cascade, with technical solutions applying program design and implementation standards that expand community level access and improve service quality, integration, and coverage.
• Provide technical assistance strengthening supervision systems, including joint supervision with LGA health management teams, routine performance reviews, and follow up on agreed corrective actions related to service delivery.
• Ensure alignment of faith‑based and community‑supported facilities with Ministry of Health service delivery standards, guidelines, and reporting requirements, in coordination with relevant government structures.
• Advise project teams on integrating donor and government service delivery priorities and requirements into CRS program approaches and workplans.
• Strengthen the capacity of CP staff and implementing partners through development of learning agendas, training, mentoring, and coaching related to service delivery and quality improvement.
•  Contribute to knowledge management and learning by supporting analysis of routine program data, documenting lessons learned, and sharing best practices related to integrated service delivery.
• Coordinate closely with monitoring, evaluation, accountability, and learning colleagues and in coordination with Systems Integration, Health Systems Strengthening, and Transition Leads, to ensure service delivery supports data use, systems strengthening, and transition planning.

Preferred Qualifications

• Experience with integrated HIV, MNCH, or primary health care service delivery models.
• Experience supporting quality improvement or respectful care initiatives.

Knowledge, Skills and Abilities  

• Demonstrated application of technical principles related to health service delivery and quality improvement.
• General knowledge of related disciplines to ensure a cross‑sectoral approach.
• Proficiency in Microsoft Office applications, web‑conferencing tools, and information‑management systems.
• Experience in mentoring, coaching, facilitation, and training using adult learning principles.
• Experience with program monitoring, learning, and use of routine data to inform service improvement.
• Strong relationship‑management, analytical, and problem‑solving skills.
• Strong written and oral communication skills.

Basic Qualifications

• Master’s Degree in public health, medicine, nursing, health systems, or related fields.
• Minimum of 8 years of relevant professional experience with progressive responsibility in advisory or technical roles related to health service delivery.
• Experience providing technical assistance and supporting facility‑ or district‑level service delivery in low‑resource settings.