Description
Channel VAS, the global Fintech leader, is looking for creative individuals that want to join our journey to redefine the Fintech world as we know it, through mobile devices. Could this be you? Join a team creating amazing products and services that are currently delivered to over 500 million consumers through over 40 telco and finance partners in more than 30 countries.
If being a part of the world’s #1 company in mobile Fintech sounds cool to you, if you find the fields of Big Data, Analytics, Technology and Finance fascinating, then join our team of 200 likeminded individuals, that assist in evolving our technology, products, and services every day.
With unceasing growth in mind, we meticulously look for talented professionals in various positions. Professionals that will provide excellent and steer accessible financial services to most people possible at any chance.
We welcome you to share our vision to lead the global economic and social development, with financial inclusion for all, through mobile value-added services. Join us as we adapt to our new reality, during and after the pandemic and as we keep performing and offering the same level of extraordinary Fintech solutions and turning challenges into opportunities.
As a Technical Account Manager, you will be responsible to ensure the wellbeing of the Technical Operations and Services provided by Channel VAS to the relevant Operator(s). You will be working closely with Operator’s stakeholders and Channel VAS Technical and Commercial teams to achieve the goals set.
This is a technical position that requires a self-motivated and experienced individual that has a wide range of technical experience, ability to communicate effectively, drive and follow-up until closure all the necessary actions that need to take place in order to tackle with all open issues.
What you will do
- Owner of the wellbeing of the overall technical operations and services provided by Channel VAS to the Operator(s).
- Act as the liaison between Channel VAS technical team, Channel VAS Commercial team and Operator’s technical and commercial teams to facilitate open issues initiated either by Channel VAS or by the Operator.
- Serve as the technical escalation point for troubleshooting application, system and network issues related to the Services provided by Channel VAS.
- Work with customer’s and/or Channel VAS internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages.
- Follow procedures for proper escalation of unresolved issues to the appropriate customer’s and/or Channel VAS teams.
- Act as a Channel VAS local Single-Point-of-Contact for Operations-related matters and seek to accelerate progress of such matters.
- Report to ChannelVAS management/stakeholders all the open issues/challenges and actions in place to close them.
- Create weekly and monthly reports on important technical KPIs and communicate them to Channel VAS management.
- Create and maintain Operator-specific support documentation & procedures within Channel VAS’ Knowledge Base including among others Operator’s Support & Escalation contact points and Operator’s internal procedures relevant to Channel VAS operations.
- Proactively work to identify ways to improve and streamline processes.
What you will bring
- Bachelor’s Degree in computer science or engineering.
- 4+ years of working experience in a similar role.
- Proven experience in the telecom industry
- Strong communication (verbal, written) skills are required.
- Ability to create rapport with client’s employees and stakeholders
- Capable of understanding the technical aspects of complex systems.
- Strong technical troubleshooting skills and problem-solving ability. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
- Hands-on Linux & Networking experience is required.
- Fluent in English
Your key attributes
- Experience in monitoring, alerting, metrics systems (Nagios, Grafana)
- Familiarity with JBoss, nginx, apache, asterisk, OpenSIPs
- Familiarity with Jira and Confluence applications
- Experience with SQL and/or Postgres databases
Why you should apply
- Gain exposure to a fast-paced, collaborative working environment
- Be a part of a multicultural working environment
- Meet a unique and promising business and industry
- Gain insights for tomorrow market’s foreground
- Comprehensive private healthcare insurance
- Performance-based bonus scheme
- Company phone and laptop
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