Technical Account Agent (Intern) at FlexiSAF Edusoft Limited

Description

• At FlexiSAF, we understand that traditional B2B sales tactics don't really work. Over the years, we have built a successful business by focusing on valuable products and focus on customer satisfaction. We believe that there is an opportunity to more proactively engage with our customers through targeted, value-added engagements that will lead to higher conversions and incremental bookings throughout the customer lifecycle. 
• Our goal is to provide the BEST teaching and learning experiences to educators, students, and parents. As we continue to grow, we understand we need to engage more customers to solve their needs efficiently and professionally.
• As a Technical Account Agent at FlexiSAF, you’ll play an important role in building our customer pipeline and helping potential clients see the value in our solutions. By connecting with prospects, identifying opportunities, and supporting our sales efforts, you’ll contribute to meaningful results.
• If you're passionate about understanding customer needs and providing solutions, this could be the perfect role for you. We're looking for someone who thrives on problem-solving and building positive relationships.

Job Responsibilities 

• Reach out to potential customers through emails and calls to introduce our products and services.
• Help run awareness campaigns and follow up on new sales leads.
• Support customers through real-time chat, answering questions and assisting with product issues.
• Build positive relationships with customers by offering friendly and helpful service.
• Use our CRM tools to keep track of sales progress and stay organized.
• Get to know our products well so you can offer technical support and suggestions to customers.
• Work to resolve any customer concerns related to sales and service. 

Requirements

• Strong verbal and written communication skills, with attention to detail.
• Alignment with FlexiSAF’s values and a commitment to uphold them.
• Some experience in Customer Success or a similar role, with a focus on customer satisfaction and retention.
• Comfortable working independently but also a collaborative team player.
• Capable of managing multiple tasks and deadlines efficiently.
• Organized and able to prioritize tasks effectively in a fast-paced environment.
• Analytical and problem-solving mindset, with a willingness to learn technical skills.

Benefits:

• Conducive & modern working environment.
• Daily lunch and regular team activities.
• Gym subscription.
• Flexible work schedules; hybrid work style.
• A supportive and collaborative internal culture.
• Diverse, smart, and talented co-workers.
• Collaborative, fun work environment, where laughing and learning go together.