Technical Account Agent (Intern) at FlexiSAF Edusoft Limited

Job responsibilities

• Reach out to potential customers through emails and calls to introduce our products and services.
• Help run awareness campaigns and follow up on new sales leads.
• Support customers through real-time chat, answering questions and assisting with product issues.
• Build positive relationships with customers by offering friendly and helpful service.
• Use our CRM tools to keep track of sales progress and stay organized.
• Get to know our products well so you can offer technical support and suggestions to customers.
• Work to resolve any customer concerns related to sales and service.

Requirements

• Strong verbal and written communication skills, with attention to detail.
• Alignment with FlexiSAF’s values and a commitment to uphold them.
• Some experience in Customer Success or a similar role, with a focus on customer satisfaction and retention.
• Comfortable working independently but also a collaborative team player.
• Capable of managing multiple tasks and deadlines efficiently.
• Organized and able to prioritize tasks effectively in a fast-paced environment.
• Analytical and problem-solving mindset, with a willingness to learn technical skills.

Benefits

• Conducive & modern working environment.
• Daily lunch and regular team activities.
• Gym subscription.
• Flexible work schedules.
• A supportive and collaborative internal culture.
• Diverse, smart, and talented co-workers.
• Collaborative, fun work environment, where laughing and learning go together.