Tech Support Associate at Plug Entertainment

Key Responsibilities

• Manage event ticketing platforms, ensuring accurate ticket uploads and real-time updates.
• Oversee accreditation systems, generating passes, managing access levels and updating attendee databases.
• Handle website content updates (event details, schedules, media uploads, etc.)
• Collaborate with the creative, events, and communications teams to ensure all digital information aligns with event timelines.
• Monitor data accuracy across all tech platforms and troubleshoot any technical or user errors.
• Maintain accurate documentation of support requests, incidents, and resolutions.
• Escalate complex technical issues to higher-level support or vendors when necessary.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in technical support, preferably in entertainment or event operations.
• Familiarity with ticketing and event management platforms (e.g., Eventbrite, Ticketmaster, or similar).
• Strong troubleshooting and problem-solving abilities.
• Excellent organizational and communication skills.

Ideal Candidate:

• Tech-savvy and proactive
• Thrives in a fast-paced, event-driven environment.
• Detail-oriented with strong problem-solving skills.
• Passionate about live events and delivering smooth digital experiences.
• Patient, approachable and customer-service driven.