Tech Intern at GlaxoSmithKline

Responsibilities

Service Management and Operations

• Increasing users’ awareness on ServiceNow ITSM Tool - incidents, catalogs
• Working with CGA to disseminate Tech updates and news
• Asset disposal initiation
• Tech refresh for iPads and laptops
• Tech asset procurement
• Getting quotations for tech asset repairs
• Working with HCL engineers and vendors to resolve issues related to network, telephony
• Providing ad hoc support for meeting rooms
• Reviewing printer vendor’s job card

LOC Tech Support

• Completion of the quarterly Tech management monitoring
• Coordination with local Tech vendors: services, contracts, and ensuring SLAs are adhered to
• Support in the creation of TPOs for new vendors
• Tech invoice coordination – invoice analysis and breakdown, following up with finance for vendor payment

Project Support

• Supporting with Tech projects as required

Qualifications

• BSc/HND
• Candidate can currently be serving (Nysc)
• Experience in communicating technological concepts and processes to non-tech users
• Experience in end-user support and vendor management
• A good user of Microsoft office – Word, Powerpoint and excel