Team Manager at Tek Experts

Responsibilities:

• Manage your team to ensure exceptional customer service across technical service lines.
• Support the personal development of your team through training and coaching.
• Act as primary escalation point for team operational issues and customer delivery management.
• Provide accurate and timely communication to all stakeholders in a customer support issue.
• Attend regular operational and business review meetings.
• Monitor KPIs to ensure proper business delivery.
• Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
• Share updates and reports with management.
• Own, monitor, coordinate and manage all escalated cases.
• Accountability, Creativity/Resourcefulness, Energy/Passion, Leadership, Integrity/Honesty, Smart/Critical Thinking, and Teaming.

Qualifications:

• Bachelor's degree in Computer Science or a related field
• 5+ years of overall experience with at least 2+ years into managing a large team
• Ability to work independently with customers via remote tools
• Strong understanding of applications, operating systems, container/virtual environments, web servers, application servers, directory servers, databases, software development, networking protocols, and federated technologies.
• Strong leadership and team motivation abilities with excellent training & mentoring skills
• Consistent achievement of personal goals
• Strong attention to detail and quality with good time management and multitasking skills
• Ability to analyze complex issues and identify effective solutions.
• Excellent communication and interpersonal skills to effectively interact with customers.
• Good to have some technical certifications.