Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 20, 2025
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
    Read more about this company

     

    Team Manager - Call Center Operations

    About The Role:

    • The Team Manager - Call Center Operations is a dedicated, team member who can coach and motivate call center representatives. You will assist in the training and mentoring process, ensuring that every agent is well prepared for their calls.
    • Department EasyBuy Program Management Employment Type Permanent - Full Time Location Nigeria Workplace type Hybrid Compensation ₦0 / month

    What You Would Be Expected To Do:

    • Work closely with the team, motivating and coaching them
    • Hosting 1-2-1’s and team meetings.
    • Keeping up to date with business development and new product lines.
    • Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
    • Ensure training and development plans are maintained for all team members.
    • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
    • Manage the fair and consistent application of performance management and disciplinary measures as necessary.
    • Manage and inspire a team of customer service agents to deliver excellent levels of team performance and customer satisfaction.
    • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team.
    • Work with the management team to identify and deliver positive change and business efficiencies.
    • Deliver the allocated part of the operation within budgets, service levels and business targets.
    • Escalate any appropriate problems to senior management.
    • Highlight operational risks and areas for improvement.

    You Might Be a Strong Candidate If You:

    • Have prior experience managing a team is an added advantage but not a must.
    • Have good coaching and communication skills.
    • Have minimum of 2 years’ experience within a contact center environment.
    • Have Strong coaching and people-development skills through call listening, quality feedback, etc.
    • Are able to deal with demanding customers and escalations
    • Are a creative thinker.
    • Have managed customer escalations which ultimately resulted in favorable customer satisfaction rating

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Sun King (Formerly Greenlight Planet) on sunking.pinpointhq.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Sun King (Formerly Greenlight ... Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail