Team Lead, HR Shared Services (Compensation and Benefit) at Proten

Job Role:

To provide direction in all HR services to support the bank’s strategic objectives and direction.

Grade: AM

• Ensure the bank has adequate, effective and well- documented HRIS and maintain a functional HRIS database for management decision-making process
• Provide responsive services to staff welfare needs and ensure proper processing of Welfare and benefits administration
• Monitor medical expenses incurred by the bank and ensure that individual expenses are not over approval limit/recommend health care services for staff
• Monitor implementation of salary administration policies and separation benefits and coordinate payroll administration
• Manage staff exit and recover all bank’s properties and monies from exiting Staff and release of all Assets/entitlement due to exiting staff
• Design appropriate recovery strategy of ex-staff loans
• Evaluate and monitor current benefit programs and the efficiency and effectiveness of service delivery methods and procedures; recommend improvements and modifications; prepare various reports on operations and activities; confer with consultants about a variety of insurance programs and plan designs.
• Ensure prompt attention to staff’s personnel issues/requests and refer to Group Head as necessary/Manage all employee relationships
• Monitor and ensure prompt and accurate disbursement of deductions from staff to appropriate regulatory bodies
• Conduct periodic compensation and benefit surveys for benchmarking purposes for all classes of staff
• Develop unit staff and ensure adequate exposure to other training programs to enable them function at desired levels
• Manage the relationships with all service providers from outsourcing staff providers and health service providers
• Streamline administrative processes, increase automation, and provide consistency in service delivery
• Utilize helpdesks to handle incoming calls and provide first line support
• Manage the HR applications in use and ensure the integrity of the data by supervising the maintenance of employee records, and ensure accurate and timely updates of employee information on HRIS
• Perform other functions as assigned by the Head, Group HR

Qualifications

• A good first degree in any discipline. Relevant Masters’ degree will be an advantage
• A recognized professional certification will be an added advantage e.g. CIPM, etc.
• Minimum of 7 years post qualification experience in Human Resource Management within the Financial Services Industry, of which at least 4 must have been in the Banking Sector.
• Financial Services Industry knowledge
• Product Knowledge
• Service Management
• Analytical & Forecasting skills
• Business Partnering skills
• Oral & Written Communication
• Interpersonal skills
• Customer management
• Compensation analysis and planning
• Organization and coordination

Additional Information

Age Range: 34 years and below

Key Performance Indicators

• Attrition rate across clusters
• Employee Satisfaction Survey