Team Lead at Genesis Group Nigeria Limited

Location: Sangotedo, Lagos

Responsibilities

• Supports the company by providing quality customer service and communicating with head managers and department heads to achieve a common goals
• Training or ensuring that workers are properly trained for their specific roles
• Helping the team understand performance targets and goals
• Scheduling work hours and shifts (ROTA)
• Coordinating job rotation and cross training
• Create and oversee their team’s workflow
• Monitor team performance and activities
• Ensure cash out policy is always adhered to.
• Responsible for supervising, managing, and motivating team members on a daily basis
• Create an inspiring team environment with an open communication culture
• Liaising with clients, finding and creating business opportunities for the company.

Qualifications and Experience

• SSCE / OND / HND qualification
• 1 - 3 years of experience in a similar role
• Must be intelligent, coachable, and presentable
• Exceptional customer service skills
• Good interpersonal and communication skills
• Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.