Team Lead, External & Internal Feedback Team at Polaris Bank Limited

Job Description 

• Effectively drive improved VOC implementation across key touch points
• Ensure resolution of customers’ complaints obtained from VOC within approved TAT
• Review report survey responses and track trends for improved service delivery.
• Ensure periodic stakeholder engagements to address and eradicate issues detected from VOC
• Oversee daily tasks and deliverables of the VOC team
• Coordinate timely reports submission.

Preferred Skills and Experience / Requirements      

• Minimum of 5 years’ relevant experience
• Proficiency in Microsoft Office Suite
• Good writing/numeracy/ analytical and time management skills.