Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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The Team lead Contact Center is to ensure that the team delivers superior customer service to External and Internal clients’ queries and enquiries through various communication channels such as telephone, in areas as providing customers with accurate information on our products and services, their Retirement Savings Accounts and also on other guidelines relating to the industry.
The team lead manages, leads and supports a dynamic team in its day to day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes to ensure a world-class service delivery
Qualifications
Minimum of a First Degree.
Must be able to speak Hausa and Igbo fluently.
Additional Information:
Excellent knowledge of the dynamics and technical aspects of fund management
Understanding of policies and procedures; customer services in a first class oriented institution is desirable
Good analytical/numerical/communication skills
Excellent use of MS Office applications, and other customer related tools
Thorough understanding of the Pensions Reforms Act
Training on providing Excellent Customer Service and Financial Management
Experience in working among a Solution-Oriented team
Experience in Customer Care duties and responding to Client Enquiries.
Gmail
Yahoomail