Team Lead, Consumer Services at Interswitch

Job Description

• Develop key businesses, growth strategies, tactics, and action plans and successfully execute within agreed timelines to meet relevant KPIs and financial targets.

Responsibilities

• Devising strategies for driving lifestyle transaction growth across Quickteller channels
• Devising strategies for driving Marketplaces transaction growth across Quickteller channels
• Identify new business opportunities – including new products, markets, growth areas, trends, customers, products and services
• Prepare business justification plans to address identified business opportunities, then work with the product team to create a product market fit
• Proposes potential business deals by contacting potential strategic partners; discovering and exploring opportunities with said partners to leverage their existing network/offerings
• Developing and negotiating contracts; integrating contract requirements with business operations
• Ensure adequate financial projection and monitoring of revenue
• Monitor process completion and go-live
• Create processes for work flows
• Monitor competitors and review Interswitch’s offerings considering competitors’ developments
• Drive the expansion of Interswitch’s lifestyle & Marketplace offerings into other African markets using the Quickteller Brand
• Contribute to Interswitch’s evaluation strategy by ensuring Quickteller’s dominance in the lifestyle & commerce space
• Work with various internal groups to drive the profitability of Quickteller’s consumer business
• Develop understanding of product profitability levers and produce plans to improve the online product proposition, for example, balance building and retention activities
• Closely track the business metrics and analytics, and works with the product manager to identify and resolve issues

Requirements

• First Degree from a reputable institution.
• 6 - 8 years experience in similar role in the B2C space
• An MBA would be an added advantage.
• Relevant professional qualification will be an added advantage.