Team Lead, Consumer Lending (Telesales) at Source Microfinance Bank

Role Overview

• We are seeking a highly driven and results-oriented Team Lead, Consumer Lending (Telesales) to lead our telesales function within the Credit Department. The successful candidate will be responsible for driving consumer loan growth, leading and developing a high-performing telesales team, generating quality lending opportunities, and ensuring consistent achievement of business and credit targets.

Role Description

• Lead, supervise, coach, and motivate a team of Telesales team to consistently achieve and exceed their monthly lending targets.
• Drive a minimum 100% team target achievement through effective performance management, sales planning, monitoring, and coaching.
• Develop and implement strategies to increase loan applications, conversions, and quality disbursements while maintaining appropriate credit and KYC standards.
• Identify, develop, and maintain new lending channels, platforms, partnerships, and customer acquisition avenues capable of generating sustainable consumer lending volumes.
• Build and manage a robust lead-generation pipeline, ensuring sufficient quality leads are continuously made available to Telesales team members for conversion and disbursement.
• Monitor individual and team performance using key metrics including leads generated, conversion rates, applications, approvals, disbursements, repayment performance, and portfolio quality.
• Train and continuously develop Telesales team members on product knowledge, sales techniques, customer engagement, KYC/credit requirements, approved processes, and compliance standards.
• Oversee the onboarding of new team members and ensure full integration into the team
• Establish structured sales routines, call monitoring, coaching sessions, and performance reviews to improve productivity and conversion rates.
• Work closely with Credit, Operations, Risk, IT, and Business Development teams to manage process bottlenecks and improve lending turnaround time.
• Ensure that sales activities are aligned with the Bank's credit policy, responsible lending principles, customer protection requirements, and approved lending processes.
• Analyse portfolio and sales performance to identify opportunities, weaknesses, and corrective actions.
• Take ownership of team performance and ensure underperforming officers receive timely coaching, support, and performance interventions.
• Develop innovative strategies to expand the Bank's consumer lending portfolio while maintaining sustainable portfolio quality.

Qualifications

• Bachelor's degree in Finance, Economics, Business Administration, Accounting, or a related discipline.
• Minimum 3–5 years' experience in consumer lending, telesales, digital lending, banking, microfinance, fintech, or a related financial services environment, with proven team leadership experience.
• Demonstrated ability to build and lead high-performing telesales teams.
• Strong understanding of consumer lending, loan origination, customer acquisition, KYC, credit processes, and portfolio management.
• Proven track record of achieving or exceeding sales and disbursement targets.
• Strong lead-generation, business development, partnership, and customer acquisition skills.
• Excellent communication, coaching, negotiation, analytical, and people-management skills.
• Ability to work in a target-driven and performance-oriented environment.
• Strong understanding of credit risk and the ability to balance loan growth with portfolio quality.